TERMS & CONDITIONS 

ROUGH ROAD General Terms and Conditions of Trade

  1. Definitions

1.1 In these Terms, unless the context indicates otherwise:
“caravan and trailers” means any caravan and trailers (including goods, products or deliverables) supplied or provided by us to you and includes without limitation any related or associated services, parts, or components;

“Confidential Information” means any information relating to the business of either party, including customers, know-how or trade secrets, whether of a technical or business nature;

“Force Majeure Event” means any event or circumstance beyond our reasonable control and includes, but is not limited to any event or circumstance occasioned by, or in consequence of, any act of God, strikes, lockouts, other industrial disturbances, wars, terrorism, blockades, insurrections, riots, epidemics, pandemics or other infectious diseases, shortage of labour or civil disturbances, the order, direction, or requirement of any court, government, or local authority;

“GST” means goods and services tax as defined in the Goods and Services Tax Act 1985;

“Intellectual Property Rights” includes copyright, and all rights conferred under statute, common law or equity in relation to inventions (including patents), trade marks, designs, domain names, rights in databases, confidential information, trade secrets, tooling design, know-how, specifications, manufacturing processes and all other proprietary rights;

“Order” means your acceptance of our quote we provide to you specifying the caravan and trailers you agree to purchase, your acceptance can be submitted by you to us either by email, in person, or by telephone;

“Price” means the total amount payable by you for the caravan and trailers as determined in accordance with clause 3.1;

“Terms” means these Terms and Conditions of Trade; “we”, “us”, “our” means ROUGH ROAD Limited; and
“you” and “your” means the person/s or entity/ies to whom we provide caravan and trailers.

  1. Contract

2.1 We will provide you with a quote outlining any choices made by you during the selection and sales process which will be valid for a period of 30 days from the date the quote was provided to you. However, we reserve the right to alter the quotation due to an event outside our control (including changes in supplier’s pricing, exchange rate fluctuation or shipping cost changes).

2.2 Any Order made by you with us for the supply of a caravan and trailers will be subject to these Terms. All other terms and conditions are expressly excluded unless otherwise agreed in writing. If there is any conflict between an Order and these Terms, these Terms prevail.

2.3 Our agents, employees, contractors and representatives have no authority to make any oral representations, statements, warranties, conditions or agreements that conflict with these Terms.

2.4 By accepting a quote you are submitting an Order and you are deemed to have accepted these Terms. We will treat any person holding themselves out as your agent, employee, contractor or representative as authorised by you to submit an Order.

2.5 A binding contract is deemed to be formed between us and you when we notify acceptance of your Order. You cannot cancel or suspend your Order once it has been accepted by us.

2.6 If you are more than one legal person or entity, then your liability is joint and several.

2.7 We may terminate this and/or any other agreement between us immediately if you do not make payment of any amounts due to us on or before the due date for payment, indicate that you will not pay any sums by the due date, fail to comply with your obligations under these Terms, or suffer an insolvency event.

2.8 You authorise us to collect, retain and use any information about you for the purpose of assessing your creditworthiness or enforcing any rights under this agreement. We may share your information with other agencies for these purposes. If you are a natural person, you have the right to access and correct information about yourself.

  1. Price

3.1 Unless otherwise agreed by us, the price of the caravan and trailers will be specified on acceptance of your Order. Where no Price is specified, the Price will be the current price at which we sell or supply such caravan and trailers at the time of the Order, plus all costs, expenses and disbursements incurred by us. The Price is exclusive of GST unless specifically stated otherwise. You will pay all applicable GST in addition to the Price if not specified.

3.2 We reserve the right to alter the Price because of circumstances beyond our control (including changes in specifications, colours or materials, fluctuations in supplier costs, international monetary exchange rates, shipping rates, shortages, duties and tariffs, and other events outside our control).

3.3 The method and cost of delivery (if and where applicable) will vary according to the delivery method chosen by you.

  1. Deposit And Payment

4.1 Subject to clause 4.2, full payment of the Price will be required on the 20th of the month following the date of the invoice or as otherwise specified on our invoice/s. The method of payment will be as directed by us.

4.2 A 50% deposit is payable by you on placement of the order and must be received by the due date specified in our invoice. We will not commence build of the caravan and trailers until such time as the deposit is received by us which is non- refundable. On landing in NZ the next 30% installment will be payable on notification of the unit arriving at the warehouse with the balance of the Price payable (20%) by you on completion of the Services.

4.3 You must pay all amounts owing to us without set off or deduction.

4.4 Without prejudice to our other rights and remedies under these Terms or at law, if you fail to make payment of any amount due to us, we may refuse to supply the caravan and trailers and/or charge interest on the amount owing at the rate of 10% per annum from the due date for payment until payment is received in full.

4.5 You must pay any expenses, disbursements and legal costs (on an indemnity basis) that we incur enforcing any rights contained in these Terms, including our reasonable solicitors’ fees or debt collection agency fees.

  1. Delivery

5.1 If agreed, we will deliver the caravan and trailers to the place, and by the method specified by you in the Order at the agreed cost. Otherwise, you agree to collect the caravan and trailers personally from our nominated address. The date for collection will be specified when the second (30%) payment is made. You will be charged a daily storage fee of $250+GST for every additional day the caravan and trailers is not collected or shipped. If you do not collect the caravan and trailers within 3 weeks and no other arrangement has been made with ROUGH ROAD, we may retain any payments made to us for the caravan and trailers and/or the caravan and trailers may be sold or otherwise disposed of at our sole discretion. If we later agree to change the method of delivery at your request, further charges may apply.

5.2 We will use our reasonable endeavours to supply the caravan and trailers by the delivery date specified, however, we will not be liable for any costs, losses, damages or claims relating to any failure or delay in supply caused by you, a third party or a Force Majeure Event, and you will not be able to terminate this agreement or any Order due to that failure or delay in supply. If we are unable to supply the caravan and trailers as agreed solely due to any action or inaction of yours then we will be entitled to charge a reasonable fee for re-supplying the caravan and trailers at a later time and date.

5.3 Unless we agree otherwise, risk in the caravan and trailers will pass from us to you when the caravan and trailers is collected or delivered in accordance with the Order. caravan and trailers will be deemed to be delivered when they are given to a carrier, courier, or other bailee for purposes of transmission to you or when the caravan and trailers is available for collection.

  1. Retention Of Title And PPSA

6.1 We will retain ownership of, and title to, all caravan and trailers until you make payment in full. In the meantime, you will ensure that all caravan and trailers are stored in a way that clearly identifies the caravan and trailers as our property.

6.2 You acknowledge that until full payment is made for the caravan and trailers, you retain possession of them solely as our bailee. You will hold the proceeds of sale of all caravan and trailers that have not yet been paid for in trust for us.

6.3 You agree that we, our agents, and our employees may (on written notice) enter onto any premises you own or control for the purpose of inspecting and/or repossessing any caravan and trailers not paid for in full.

6.4 You hereby grant us a security interest over the caravan and trailers to secure your obligations to us under these Terms. If you use or make use of the caravan and trailers in such a way that they are mixed with other caravan and trailers, used up in the process of making other caravan and trailers or become an unidentifiable part of new and different caravan and trailers, we will be given ownership of such caravan and trailers to secure your obligations to us under these Terms. You acknowledge that these Terms constitute a security agreement for the purposes of the Personal Property Securities Act 1999 (“PPSA”) or any similar laws in any other jurisdiction, and you will provide us with any information we require to register a financing statement pursuant to the PPSA. Both parties contract out of sections 114(1)(a),133 and 134 of the PPSA, and you waive any rights listed under section 107(2) of the PPSA, and any right to receive a copy of the verification statement pursuant to section 148 of the PPSA.

  1. Your Obligations

7.1 You will provide to us, in a timely manner and at your cost:
(a) access to your premises and to other facilities as we reasonably require in order to deliver the caravan and trailers and perform our obligations under these Terms; and
(b) any documents, information or other materials that we may reasonably require to perform our obligations. You will ensure that the documents, information or materials are complete and accurate in all material respects.

  1. Confidentiality

8.1 Except in the proper course of performing its duties under these Terms, neither party may disclose the other party’s Confidential Information to any person without that party’s prior written approval. Each party shall ensure that its employees, contractors, officers and agents do not use the other party’s Confidential Information for any purpose that is not related to these Terms without written permission from the other party. Nothing in this clause prohibits disclosure of information which:
(a) is in the public domain otherwise than as a result of a breach of confidence; or
(b) is required to be disclosed by law or any government or governmental body, authority or agency having authority over a party to these Terms.

  1. Intellectual Property

9.1 Unless otherwise agreed in writing between the parties, we will own all Intellectual Property Rights in the caravan and trailers and all new Intellectual Property Rights that are developed, commissioned or created under or in connection with an Order as such rights arise.

  1. Warranty And Liability

10.1 Nothing in these Terms will restrict, negate, modify or limit any of your rights under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986 where you are not acquiring the caravan and trailers for the purpose of a business or in trade.

10.2 To the extent that our liability is not otherwise limited or excluded, and to the maximum extent permitted by law, our aggregate liability to you whether in tort, contract, at law (including for a misrepresentation) or otherwise for any loss damage or injury in relation to the caravan and trailers is limited to the Price actually paid by you. In such case we may, at our option, elect to:
(a) provide a refund; or
(b) repair the caravan and trailers; or
(c) replace the caravan and trailers or re-perform the Services.

10.3 Despite anything else contained in these Terms and to the maximum extent permitted by law:
(a) to the extent that you have approved any caravan and trailers prior to delivery, then you will be deemed to have accepted such caravan and trailers if delivered to a corresponding quality;
(b) we will not be responsible or liable for any acts or omissions of any third parties;
(c) Unless otherwise agreed in writing in an Order or on our website, any claim relating to the caravan and trailers or returns must be made within 12 months of delivery of the caravan and trailers;
(d) the parties agree and acknowledge that if the caravan and trailers supplied by us and acquired by you are supplied or acquired in trade within the meaning of the Fair Trading Act 1986, that sections 9, 12A, and 13 of the Fair Trading Act 1986, and the provisions of the Consumer Guarantees Act 1993 will not apply to the agreement between us, and that it is fair and reasonable to exclude their application;
(e) the parties agree and acknowledge that the provisions of Part 3 of the Contract and Commercial Law Act 2017 will not apply;
(f) to the fullest extent permissible by law, all warranties, conditions or other terms implied by law are excluded unless these Terms expressly provide or the parties agree otherwise in writing; and
(g) for the purposes of this clause you acknowledge that you had a reasonable opportunity to review these Terms, discuss them with us, and receive advice from your legal advisor, if you wished to do so.

10.4 To the maximum extent permitted by law, we will not be liable for any loss or damage of any kind whatsoever arising from the supply of caravan and trailers by us to you, including direct or consequential loss and loss of profits, whether suffered or incurred by you or another person or entity and whether in contract or tort (including negligence) or otherwise and irrespective of whether such loss or damage arises directly or indirectly from caravan and trailers provided by us to you.

  1. Miscellaneous

11.1 These Terms constitute the sole understanding of the parties in relation to its subject matter. They supersede all prior understandings, written or oral, which will be of no further force or effect. No alteration or variation or waiver of these Terms is binding unless we authorise it in writing. To the extent permitted by law, we may alter or change these Terms by notice to you.

11.2 You must not assign, subcontract or transfer any part of your rights or obligations under these Terms without our prior written consent. We may assign any rights or obligations without your approval as well as subcontract any obligations to third parties.

11.3 If any dispute arises between the parties arising out of or in connection with these Terms, or the caravan and trailers provided including any question about its existence, validity or termination, the party claiming a dispute must give notice in writing to the other party describing the nature of the dispute and the remedy sought. The parties must first seek to resolve such dispute by meeting and using good faith, reasonable endeavours to resolve the dispute.

11.4 If the dispute remains unresolved 20 business days after notice has been given, the dispute must be referred to and finally resolved by arbitration in accordance with the Arbitration Rules of the New Zealand Dispute Resolution Centre.

11.5 Notice may be given personally, posted or transmitted by email to the intended recipient at their last known address or email address.

11.6 A waiver of any provision of these Terms will not serve as a waiver of any other provision.

11.7 We will not be liable for any delay or failure in the performance of any of the obligations imposed by these Terms, to the extent that the failure is due to a Force Majeure Event.

11.8 These Terms are to be construed and governed by the laws of New Zealand and the exclusive jurisdiction of the courts of New Zealand.

11.9 If any provision in these Terms is held to be invalid, void or illegal or unenforceable, the validity, existence, legality and enforceability of the remaining provisions will not be affected, prejudiced or impaired.

WARRANTY TERMS

All our ROUGH ROAD caravan and trailers come with a warranty on all appliances, Gas and Electric (including the plumbing systems) for 24 months, Caravan and trailer body & exterior seals (excluding roof vent mechanisms) for 12 months, chassis warranty (excluding perishable items such a shock absorbers/rubbers) for 24 months (all unless stated otherwise), commencing on the date of delivery.

A Service is done for all our caravan and trailers before they leave our warehouse. You must service your caravan and trailers once a year to maintain the terms of the warranty.

ROUGH ROAD will work with the customer to find a suitable repairer for all warranty repairs and replacements. ROUGH ROAD will not reimburse the owner under the warranty for repairs or replacements undertaken by an unauthorized repairer and/or the owner has not gained prior written consent from ROUGH ROAD.

 TERMS AND CONDITIONS

General

  • In relation to the caravan and trailers model only (and not, for the avoidance of doubt, the Installed Appliances or the Appliances & Accessories), ROUGH ROAD warrants as set out in this warranty document.
  • To the extent possible, ROUGH ROAD will use its reasonable endeavours to pass on the benefit of all manufacturer warranties relating to the Installed Appliances and/or the Appliances & Accessories (but, for the avoidance of doubt, not the caravan and trailers model) and will make reasonable efforts to ensure the manufacturer honours such warranties.
  • ROUGH ROAD shall not be bound by nor be responsible for any term, condition, representation or warranty other than that which is given by the manufacturer or by law (including the Consumer Guarantees Act 1993 and the Fair Trading Act 1986).
  • Property and ownership in the caravan and trailers remains with ROUGH ROAD and does not pass to the Purchaser until the Purchaser has paid the purchase price in full.
  • This warranty is subject to the laws of New Zealand and is subject to the exclusive jurisdiction of the Courts of New Zealand.
  • If any provision in this warranty shall be found or held to be void, the validity of the remaining provisions shall not be affected.
  • The purchaser or any other person shall not assign the benefit of this Warranty without the prior written consent of ROUGH ROAD.

Our warranty covers:

  • Original chassis components (excluding adjustments and rubber components).
  • Original suspension components (excluding adjustments and rubber components).
  • Walls and roofs (warranty limited to delamination, cracking, pitting and deformed cladding).
  • Original appliances (fridge, heater, water heater, water pump, oven grill and hobs, etc.).
  • Covers workmanship and materials against defects.

Not covered under the warranty:

The warranty will not apply in certain circumstances, including where the caravan and trailers has been:

  • Used for a purpose other than which it was designed;
  • Used for commercial purposes;
  • In an accident;
  • Towed by a vehicle other than a standard passenger vehicle of the correct rating;
  • Specific types of damage, including
    • Wear and tear when the caravan and trailer has been used for permanent living purposes;
    • Tears, punctures, and fading to fabric items;
    • Damage caused by alterations or repairs undertaken by a repairer without approval.
  • If the caravan or trailer was not rated for off road use (i.e. semi-off road) and was used in an off-road capacity and or taken off-road or over other unsuitable terrain, this will render this warranty null and void.
  • The warranty does not extend to maintenance items that are the responsibility of the purchaser.
  • Breakages due to general wear and tear or heavy handiness are not covered by the warranty, including windows, windows hatches,  curtains and blinds, floor and carpet, wheels, hatchers, locks, corner legs, outside cladding and trims.
  • Any costs associated with diagnosis if the repair is not covered by the contract purchased.
  • All expendable parts of your caravan or trailer, including (but not limited to) battery, tyres, hoses, etc.
  • Normal maintenance items such as grease, oil, coolant, refrigerant, clutch and brake linings and/or pads, disc machining, adjustments and alignments unless required in connection with the repair or replacement of a covered part.
  • Repairs or corrosion resulting from such things as, but not limited to, fire, theft, contamination, sand, salt, hail, industrial stones, fallout, chemicals, negligence (such as the driver ignoring gauges, lights or signals) or other causes beyond the control of your Authorized Dealer (ROUGH ROAD).
  • The failure of a covered part that has been caused by the failure of a non-covered part. Where the manufacturer’s identification numbers or marks have been altered or removed.
  • This warranty is non-transferable so once the caravan and trailers has been sold this warranty is invalid. A warranty can be transferred for a fee however (if the caravan and trailers has had its service maintained as per warranty).
  • Permanent Living – Your caravan and trailer is designed and built for touring and holiday use and any warranty will be void if residing in, or if used as permanent accommodation or commercial use.
  • In the case of unnecessary use of force or general wear and tear resulting in damage to the caravan and trailers, specialists will assess on a case by case basis whether the warranty covers such an incidence. 

 These breakages can include:

  • windows
  • panoramic window(s)
  • wheels
  • locks
  • catches
  • window hatches
  • This warranty is non-transferable so once the caravan and trailers has been sold this warranty is invalid. A warranty can be transferred for a fee however (if the caravan and trailers has had its service maintained as per warranty).
  • Permanent Living – Your caravan and trailers/trailer is designed and built for touring and holiday use and any warranty will be void if residing in, or if used as permanent accommodation or commercial use.

Contract Termination

ROUGH ROAD reserves the right to terminate your contract or decline any claim if:

  • You fail to disclose any relevant information.
  • You make any material misrepresentation as to the condition or standard of your caravan and trailers or trailer before this contract commences.
  • You or anyone acting on your behalf make a statement or claim resulting in damages to the reputation of the ROUGH ROAD manufacturer or its dealers.
  • You fail to meet the terms and conditions set out in your relevant contract.
  • You or anyone acting on your behalf make a false statement or dishonest claim or statement to support any repair or claim made under your contract